Tandem Processor Privacy Notice

Effective 28 April 2025 – replaces all prior versions

1. Who We Are

Legal entity Role Address Registration
Tandem App, Inc. Main processor & service provider 490 Post St, Suite 640, San Francisco CA 94102, USA EIN 33-2652774
Tandem SAS (Art 27 EU Representative) EU representative & sub-processor 3 Bd de Sébastopol, 75001 Paris, France SIRET 932 271 000 00014

Contact

Email: [email protected]

DPO: Manuel Darcemont (CTO) – [email protected] – +33 6 22 17 16 04

2. Scope

This Notice applies to all Personal Data that Tandem receives from or on behalf of a Customer through the Tandem “AI Success Agent” platform (including Recorder SDK and analytics APIs).

3. Roles & Responsibilities

4. Categories of Personal Data Processed

Category Typical data points
Identification name, work-email, phone (if provided)
Employment company name, role
Interaction data page views, click streams, navigation patterns, chat transcripts with the AI agent
Technical IP address, user-agent string, geolocation (city/region), referrer URLs
Usage analytics feature adoption events, success metrics
Optional / Customer-supplied custom fields any other data the Controller elects to send via the Tandem API or SDK

Tandem does not knowingly collect children’s data (< 13 US / 16 EEA)

5. Purposes of Processing (on behalf of the Controller)

  1. Deliver contextual onboarding and in-app guidance
  2. Measure and improve user flows and feature adoption
  3. Generate aggregated, Customer-level performance reports