Effective 30 April 2025

This Cookie Notice describes how Tandem App, Inc. and Tandem SAS (collectively, “Tandem”, “we”, or “us”) use cookies and similar technologies on our domains, including *.usetandem.ai, in connection with the Tandem platform (including the widget and the app).

For general information on how we process Personal Data, please refer to our Privacy Notice.

1. What are cookies?

Cookies are small text files stored on your browser or device when you visit a website. They may be used for session continuity, storing preferences, analytics, and other functionality. “Similar technologies” may include local storage, session storage, and device identifiers.

2. Types of cookies we use

Type Purpose Example Providers Typical Duration
Strictly Necessary Ensure session continuity, security, and platform functionality Tandem (first-party) Up to 90 days
Analytics / Performance Measure user engagement, feature adoption, and performance trends PostHog (first-party) Up to 13 months
Local Storage Used by the Tandem widget for session ID tracking Tandem widget Persistent

3. Third-Party tracking

Tandem uses PostHog, a product analytics platform. PostHog may set cookies for session tracking, event deduplication, and user engagement measurement. These cookies are served *only from .usetandem.ai.

We do not use third-party cookies or trackers from ad networks or social platforms.

4. Consent management

Tandem acts as a data processor. Customers using our widget must:

Consent on app.usetandem.ai is managed by Tandem.

5. Managing your preferences

If you’re an end-user of a service powered by Tandem: